Refund instructions and shipping labels will be provided through Amazon messages, please ENABLE your messages.
***PLEASE DE-REGISTER ALL REGISTERED UNITS PRIOR TO SHIPPING. ANY REGISTERED UNITS ARE SUBJECT TO A RESTOCKING FEE.***
SONICWALL, WATCHGUARD, SOPHOS, FORTINET RETURNS - Please contact us to assist in unclaiming/de-registering your device prior to returning.
To ensure a full refund, please follow the guidelines below:
- Returns must be created through Amazon within 30 days. Returns must be shipped and delivered to us within 30 days from creating the return. Late returns will be denied.
- Returns must include the original item that was shipped, including all original accessories, and original packaging materials.
- Please note, most items we sell have a unique serial number. Returning an item with a different serial number than was shipped to you will result in a denied claim.
- The return must be packaged securely to prevent damage during shipping.
- A 20% restocking fee may be applied for items not returned in their original, unopened condition.
- A 50% restocking fee or denied return may be applied to items returned in unsellable condition including missing components or accessories, physically damaged, or without the original packaging materials.
- Any activated license key/license code will be subjected to a restocking fee.
- If you require assistance with your item after the 30-day return window has closed, contact the manufacturer directly for support.
- Refunds are issued within two business days of your return being delivered to us.
- Orders may be cancelled within 30 minutes by using the Cancel Items button located in Your Account > Your Orders.
- After 30 minutes, please submit a cancelation request through Amazon.
PLEASE NOTE: We cannot guarantee cancellations once the order has been processed.
Please contact us with any questions or concerns